The Tollgate Practice

The Tollgate Practice 2020-12-17 Person 5 5 0

I rang the surgery on Wednesday to get a blood test result. There was no answer and I learnt that results were only given between a certain hour. To my astonishment Tracey Davey rang me back saying she had received a missed call from me. She was extremely helpful and looked up the results for me. I also asked her about another problem and she arranged for a Doctor to call me today for a consultation. I must say that my experience had been the best ever with the practice who I have been with for 4 years now. Please employ more people like Tracey, who made me feel comfortable and that I wasn’t being a problem. The Doctor who I spoke with this afternoon was also a delight and was patient and understanding. I worked for a group practice for 16 years and know how difficult things can be at times and this year must have been a nightmare. However pleasantry and helpfulness do not cost anything. I was seriously thinking of changing surgeries as my experience has been that a few of the receptionists seem to belittle patients the way they speak to them and some of the Doctors don’t seem interested. I would like my comments to be passed to the Practice Manager and Tracey be acknowledged in some way. PLEASE keep this kind of experience going. Susan Dowling

No, brilliant experience, please keep it up.

The Tollgate Practice 2020-11-26 Person 5 5 0

I am so happy Witt the care I have received from the surgery . The recptionist was very helpful and the doctor was wonderful I feel well looked after thank you . Thank you for your hard work and dedication during this unique and awful year . Keep safe and we’ll

I’m happy with the care I was given

The Tollgate Practice 2020-11-18 Person 4 5 0

This is a compliment specifically for the GP I saw today Dr Bopita (uncertain of the spelling). She was really thorough. She really listened and I did not feel like I was being rushed or dismissed. I feel she will get to the bottom of things. She has arranged a follow up call with me next week. I honestly could hug her. She was so lovely. Thank you so much to her.

Not based on today

The Tollgate Practice 2020-02-06 Person 5 5 0

Deirdre was very informative and made me feel as ease at a stressful time. Thank you Deirdre

The Tollgate Practice 2019-11-08 Person 5 5 0

I was seen by a nurse, not really sure how to spell her name (Diedere) in Tollgate Practise room 11. She was honestly the most sweetest, empathetic and the most caring nurse I have met to this day. She made me feel very comfortable with the procedure, spoke to me as though I was her daughter and gave me the best advice. Definitely made the process a lot easier! I would highly recommend her. I feel bad I cannot spell or quite fully remember her name but all I know is, she made a huge difference to my day!